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Frequently Asked Questions


Frequently Asked Questions


To Order by mail … Click here to open PDF form for easy ordering, just print form and mail to 5430 Proctor Road, Sarasota Florida 34233.

After You’ve Ordered and Have Questions…
Our Customer Care Department can be contacted at 1-800-237-3682 or email us at customerservice@albrittonfruit.com and write Customer Care in the subject line with any questions or concerns about your order.

Remove Me From Your Mailing List
Please help us do the right thing! Every now and then we may share our customer mailing list with friendly companies whose products we think might interest you. Should you prefer not to receive their mailings, email, call or write us with your request. You can also request to be removed from our email list by sending us an email with Remove in the subject line.

When will Albritton Fruit Company bill a credit card for an order placed on the Internet?
We will charge your credit card when the product ships.

Does Albritton Fruit Company ship to Europe?
Regretfully we are no longer able to send citrus fruit to Europe, sorry for the inconvenience.

I am totally new to Albritton Fruit Company; how do I create a Username and Password?
New customers do not need to create the Username and Password before they begin to shop. You will create the username and password later during the checkout process. Please browse the web site and add gifts to your cart, selecting the gift item, quantity, arrival week and the recipient. Once you have added all the items you wish to purchase on this order, click on the Checkout button and you will be prompted to log in on the next screen. It is here that a new customer creates their username and password. (The shipping fees applicable to your order only calculate once you have created the Username and Password and are logged in.)

Why does this web site require a Username and Password to place an order?
For many of our customers it is important to them that we maintain their gift list online for easy ordering. On our web site we tie your personal ordering history to your Username, which is then related to the customer number used in our fulfillment system. All transactions become secure as soon as you click on Checkout and are logged into the web site.

I saw a special offer in a newspaper and I cannot find the item on your web site. How can I order the special offer on-line?
Albritton Fruit Company runs special offers in newspapers through the course of the season. Each ad for a special offer contains two pieces of information, an Item Code and a Special Offer Code. To locate the advertised special offer on the web site just type the Item Code into a search box on the left of the screen labeled Quick Find (Catalog#) and click on Go. You'll be taken to the correct gift item which you may then add to your cart. The Special Offer Code should be entered into the Key Code field at the bottom of the billing screen while checking out.

Where is my order and what date was it shipped?
The shopping cart requests your desired arrival week, and every product features the time frame that the fruit is in season and shipped. We ship citrus approximately 7-10 days prior to your requested arrival week. You can check on the status of your order by calling Customer Care at 1-800-237-3682.

How long does it take for my package to arrive?
It generally takes 10-14 days from order for standard delivery for fruits currently in season. Soft fruits such as cherries, peaches, nectarines and plums take 7-10 days.

What are the cut-off dates for guaranteed standard delivery for upcoming holidays?
HOLIDAY STANDARD DELIVERY RUSH DELIVERY
Thanksgiving November 15 November 21
Hunukkah December 10 December 14
Christmas December 10 5:00 P.M.EST December 21
Canadian (for Christmas) December 10 5:00 P.M. EST N/A

NO PO BOXES FOR RUSH DELIVERY

How many pieces of fruit are in each gift?
The size of the fruit can vary from shipment to shipment and season to season. Generally our standard packs are the following;


Size of Package

All Oranges

All Grapefruit

Combination

One Tray, 10 lbs

12 - 15

7 -10

6-7 / 4-5

One and a half Tray, 15 lbs

18 - 22

11 - 14

12-15 / 4-5

Two Trays, 20 lbs

24 - 30

14 - 20

12-15 / 7-10

Three Trays, 30 lbs

36 - 45

21 - 30

18-24/ 9-13

Four Trays,40 lbs

44 - 56

24 - 36

22-28 / 12-18

Size of Package HoneyBells
Small Tray, 5 lbs.

7-9

One Tray 9 lbs.

14-18

One and a half Tray, 15 lbs

18-28

Two Trays, 18lbs

28-36

Three Trays 27 lbs

36-48

Four Trays, 36 lbs

48-64



What are the delivery and handling charges?
How do my packages ship?

Is there a gift message in the box?
Every package includes your personalized gift message. Your name also appears on the label on the box as the generous sender of this gift.

What type of fruit is available?
Grapefruit is availble from mid-November thru mid-May. Tangelos and Navels are our mid-November shipments; Navels and Red Navels, Tangerines in December; Navels, Red Navels, Tangerines and HoneyBells in January; Temples, Honey Tangerines, Crimson Flame Grapefruit in February; Honey Tangerines, Royal Tandora, Valencia in April; Valencia in May.

Replacements
Your complete satisfaction is always guaranteed. If for any reason you are disappointed in the fruit you receive, we will make it right with an appropriate replacement or refund. You can contact us at customerservice@albrittonfruit.com and write Customer Care in the subject line or call toll free at 1-800-237-3682 for Customer Care.

How do I cancel my order?
Call Customer Care at 1-800-237-3682 to cancel your order or gift package. We request you call us 10-15 days in advance of the arrival week to be sure your order is not in transit to you.

What is the Albritton Fruit Comany guarantee policy?

Is ordering from Ablritton Fruit Company secure?
Our site has been designed in a secure environment. All orders are placed through a secure sockets layer (SSL) browser, which scrambles private data such as credit card information. You also will not find credit card data on the online gift list for additional security.
We can NOW ship to California, Texas, Louisiana or Arizona?, Florida fruit can ship into these citrus producing states. Have questions, simply give us a call at 800 327-3525. There is a $2.00 fumigation charge for each packages.

Fruit Clubs

This highly customized club can now be ordered on line! When you order 3 gifts shipped to the same address in 3 different months you'll save 5% on each gift. Order a 7 month gift plan and receive a 10% discount.

What is a HoneyBell?
Actually HoneyBells are not oranges at all. They’re a unique natural hybrid of Dancy Tangerine and Duncan Grapefruit, which are both seeded fruit. But…HoneyBells usually have no seeds. HoneyBells are perfect eating once each year in January. They will not be hurried to maturity and we will not ship HoneyBells to anyone unless the fruit is perfect.

What is a HoneyBell Gift Announcement Card?
A colorful Happy Holidays Gift Card is sent in December on all HoneyBell gifts ordered in December. The card has your name inscribed as the generous sender of this HoneyBell gift, announcing its arrival in January. We also have a Hanukkah & Merry Christmas card available, simply write in the comments area that you prefer a Hanukkah or Merry Christmas card.

What’s included in HoneyBell Gifts? In every HoneyBell gift we include 2 bibs, HoneyBell Tattoos and a delightful booklet all about juicy-sweet HoneyBells.

Albritton Fruit Company HoneyBell Easy-Size Guide
Regardless of the size of the fruit gift you select, inside you’ll always discover the best, juiciest HoneyBells available- grown in the finest Florida groves. HoneyBells vary in size, the very smallest shown on the left are Kisses, then the Care Package and B10SA. HoneyBells, the Great Crate, Extra Juicies range in size somewhere around the middle three, then Supremes and Crown Jewels, and the very largest shown on the right are Giants and Spoonful of Heaven.



Information on the HoneyBell Bib Design Contest
With every HoneyBell gift we include a bib (and a delightful booklet about HoneyBells).

Want to be in pictures?
Send us a photo of yourself enjoying a gift of delicious Albritton fruit.

Drug Interactions
We receive many inquiries regarding HoneyBells and possible drug interactions. While we are not medical professionals and cannot make recommendations with regard to various medications and our HoneyBells, we can provide some limited information which will assist you and your doctor decide if HoneyBells will be a problem with medications you may be taking.

After reading the many articles on line regarding drug interactions and grapefruit, we learned that it is the furanocoumarins in grapefruit which cause the problems with medications. Since the HoneyBell or Mineola Tangelo is a hybrid of a Dancy Tangerine and a Duncan Grapefruit there were fears that the furanocoumarins would be present in the Tangelo hybrids as well. A study published in The Journal of Food Science, 70(4):C307-C313 authored by Wilbur Widmer states that “ These citrus relatives of the grapefruit were tested and found not to contain drug-interactive compounds.”

Technical Abstract: Tangelos are citrus hybrids with grapefruit and tangerine parentage and are a significant crop in Florida, marketed as specialty fruit. Because tangelos contain genetic material from grapefruit, there is the question of whether they contain furanocoumarins and exhibit an interaction with the same drugs associated with the grapefruit/drug interaction. Authentic samples of 12 commercially grown tangelos and 2 nonhybrid tangerine varieties grown in Florida were obtained and screened for furanocoumarin monomer and dimer content. None of the tangelos or tangerines tested were found to contain any furanocoumarins. This presents evidence the commercial tangerine and tangelo varieties grown in Florida are unlikely to cause any interaction with the drugs affected by grapefruit.

Related National Programs
Quality and Utilization of Agricultural Products (306)
http://www.ars.usda.gov/research/publications/publications.htm?SEQ_NO_115=175058